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Reopening FAQ

To help protect our patrons and our staff we will be enforcing strict health and hygiene standards.

For more info, visit www.health.gov.au

Booking Terms and Conditions

Must arrive within 15mins of booking time. After 15 minutes the table will be given away. If late, table end time cannot be extended.

Table will only be ready at time of booking, no earlier, and guests cannot wait inside venue prior to sitting.

Please be aware table must be vacated at set time and cannot be extended. Guests must leave the venue once sitting ends.

All guests must wear a facemask upon arrival

We require credit card details all bookings. Your card is only charged in the event of a late cancellation, less than 24 hours prior to your booking, or no show at a rate of $20 per person. (NOTE: you will not be charged if cancellation due to bad weather).

Outdoor dining is shower proof not waterproof. Umbrellas are the only type of cover offered.

Do I need to be fully vaccinated before attending this venue?

Yes. As per the government announcement all patrons must be fully vaccinated to dine and asked to show their vaccination passport or proof of double vaccination.

How long can I book a table for?

All bookings will be allocaed a 2 hour and 15 sitting only. 

Do I have to agree to terms and conditions to attend this venue?

By making a booking we see this as you understanding and agreeing to the terms and conditions

What if the roadmap opening dates change?

If we cannot open on the 26th of October, all bookings will be cancelled and you will need to rebook once the new opening dates are announced.

Can I request a specific table?

Unfortunately not. All bookings will be allocated tables depending on group times and other bookings within that time. 

What precautions and safety measures are you taking?

Staff will be required to wash hands frequently and sanitise the venue throughout the day. All staff will be required to wear face masks in line with government requirements. In addition, gaps between bookings will be ensured in order allow for sanitisation and cleaning.

What do I do if I visit True South and then find out I have Covid - 19?

Please contact us immediately so we can take further action to ensure the safety of others.

Can I book a function?

YES! We are taking bookings for later in the year and 2022. Please contact our friendly Functions Coordinator for more information!

Rebecca | functions@jbshospitality.com.au | 0477 553 922

Please do not enter this venue if you are experiencing:

Fever
Chills or sweats
Cough
Sore throat
Shortness of breath
Runny nose
Loss of sense of smell

Staying apart keeps us together.
For more information about coronavirus (COVID-19),
please visit vic.gov.au/coronavirus

What happens if it rains?

If your booking is cancelled due to bad weather, you will not  be charged cancellation fee. However if it rains during your booking, please be aware outdoor dining is shower proof not waterproof. Umbrellas are the only type of cover offered.

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